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Archived: Care at Home Service, Allendale Road Good

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All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF

Overview

Inspection carried out on 13 November 2013

During a routine inspection

We found that people�s care was well planned to meet their needs and support them to become as independent as possible in daily living. People and relatives who had experience of the service spoke highly of the care provided. They told us, �She gets the same workers and they�re fantastic with her�; �I really cannot fault the care�; and, �The girls were lovely and knew what they were doing".

The service had appropriate arrangements in place to make sure people were supported to take their prescribed medicines safely.

Staffing was properly co-ordinated to provide people with reliable and consistent care from experienced and skilled workers.

There were effective systems for checking the quality of the service. These included getting people�s views about their care and the services they received on a regular basis.