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Archived: Care at Home Service, Allendale Road Good

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF


Inspection carried out on 7 December 2012

During a routine inspection

People who used the service told us their privacy and dignity were respected. They also said their views and experiences were taken into account in the way the service was provided and delivered. The relative of a person using the service said, �Can�t praise my wife�s carers enough. They look after her very well. They always ask her before they do anything. They check my wife is alright with how they have cared for her.�

People experienced care, treatment and support that met their needs and protected their rights. The people we spoke with said they received good care and support delivered by kind and reassuring staff. One person using the service said, �The care is great. I would rate them really highly. The staff are kind and caring.�

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.