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Archived: Blue Sky Enabling (West Region)

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF | 70.63 KB

Overview

Inspection carried out on 3 January 2013

During an inspection to make sure that the improvements required had been made

We visited the service on 3 January 2013 to check how they planned and managed people’s care, in relation to behavioural issues and meeting social and activity needs. This was because we found shortfalls when we visited in May 2012 and told the provider they must take action to improve.

We looked at records including a care plan. We spoke by telephone with a person who received a visiting service; a relative of a person provided with live-in care; and two members of staff. We spoke with the provider about the action plan they had sent us.

We found protocols about managing care needs were in place for staff to follow. If a person sometimes displayed behaviours that required some form of special care or management, this was reflected in their care plan. Staff knowledge and experience had been used to produce guidance about effective communication and support to people to make choices or decisions.

People’s activity preferences, in and out of their home, were risk assessed. There was guidance on how to facilitate activities. Records showed support was provided in line with assessments. People we spoke with said support workers arrived when expected and showed understanding and skill in providing support as agreed.