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Archived: Crossroads Care Surrey - West

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All reports

Inspection report

Date of Inspection: 17 February 2014
Date of Publication: 14 March 2014
Inspection Report published 14 March 2014 PDF

Overview

Inspection carried out on 17 February 2014

During a routine inspection

We were met by the registered manager who explained to us that the service provided respite support to unpaid carers (relatives) of adults and children in their own homes. Because of the vulnerable nature of the people who were being cared for we spoke with the carers to get their views on the service.

We found that people who used the service were always being asked by staff if they consented to their care, and their right to refuse care was being respected. We also found the provider had a process in place to deal with situations where decisions had to be taken in a person�s best interest.

We found that carers were very happy with the support offered by the service. They said things like: �the service is absolutely brilliant� and: �it�s my lifeline.� We also found that people�s needs were being properly assessed, managed and reviewed.

We found that people were being properly protected against abuse and staff were able to identify, respond to, and report abuse. All the people and relatives we spoke with said they felt safe having carers in their home.

We found that there were enough staff to provide an effective respite service to all the carers and that staff had enough time to travel between visits.

We found that the provider was regularly obtaining feedback from people and staff. We also found that the provider was developing systems to monitor and assess the whole service on a regular basis.