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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 31 January 2014
Inspection Report published 31 January 2014 PDF | 73.73 KB

Overview

Inspection carried out on 17 December 2013

During a routine inspection

Three people receiving care were happy with the care they were receiving. Their comments included, “Staff help as much as you want them to”; “I am more independent here. I do my shopping, cook, go to cinema and have a part-time job as a volunteer” and “Staff help me with my appointments”.

We asked questions to examine if people were protected from abuse, or the risk of abuse. Overall, we were satisfied that staff were aware of different forms of abuse and how to recognise signs of them, including who they needed to contact to report if they suspected abuse.

Appropriate arrangements were in place in relation to the recording of medicines. We saw that medicines were given at the right time, which staff indicated by signing on the individual MAR chart.

Three people who used the service were sure that their comments and complaints were listened to and acted on effectively. They told us that they could talk to the manager or staff, knowing that their concerns would be listened to. Some of their comments included, “My keyworker is someone I am comfortable with and if l had a complaint l will raise it with him” and “Staff listen to our views”.

We reviewed the records of some people who used the service. These contained detailed information relating to people’s care and treatment. Evidence from people’s plans of care showed that they were regularly reviewed and were up to date.