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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 22 October 2012
Inspection Report published 22 October 2012 PDF | 42.77 KB

Overview

Inspection carried out on 4 October 2012

During a routine inspection

The provider had two services located next door to each other called Ashford House and Ashford Lodge. The same staff team provided supported to people living in both houses and everyone entered and left the service via Ashford House. There were four people living in Ashford Lodge on the day of our visit. We spoke with three people who used the service. They were all very positive about the care and support they received. One person told us that staff were “easy to talk to”. Another said of the service, “you get all that you need”. People felt safe and a person told us, “the manager and staff are all very nice”. They knew how to make a complaint and said they would approach the manager if they had any concerns about the service.

Staff received appropriate training and support to enable them to deliver the support to people that they needed. The provider had effective systems in place to monitor the quality of service provided.