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Inspection report

Date of Inspection: 11 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF | 79.92 KB

Overview

Inspection carried out on 11 June 2013

During a routine inspection

People’s diversity, values and human rights were respected. Staff understood the needs of the people living in the service and the importance of working in an individual way with each person. People were positive about how staff treated them and said for example “the staff ask when I’m free to do my 1.1 sessions, always work around me and never intrude in my space.”

People said they were happy about the care they received from staff at the service. For example one person told us “I’ve fallen on my feet; staff have time for you here, nothing is too much trouble everything you need is done straight away.”

People were happy with the cleanliness standards. People said that “its perfectly clean here, sometimes I help with the communal cleaning.”

We saw that staff had attended relevant training courses. Several staff were involved in NVQ training. There were enough qualified, skilled and experienced staff to meet people’s needs.

People were happy with the service and were consulted about the running of the service. One person told us “this is an amazing place.” Another person said “after coming from hospital this place is a breath of fresh air.”