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Inspection report

Date of Inspection: 20, 21 May 2014
Date of Publication: 17 June 2014
Inspection Report published 17 June 2014 PDF | 77.05 KB


Inspection carried out on 20, 21 May 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, is the service effective, is the service caring, is the service responsive, is the service well led?

During the inspection the service was providing care to six people who lived in supported accommodation. All of them had mental health needs. We were able to speak with three people who used the service.

We observed the care provided and the interaction between staff and people who used the service. We spoke with three care staff, the managing director and the registered manager. We also spoke with two health and social care professionals who were visiting a person.

Below is a summary of what we found. The summary describes what people using the service and the staff told us, what we observed and the records we looked at.

If you want to see evidence that supports our summary please read the full report.

This is a summary of what we found:

Is the service safe?

People told us that they were well treated by staff. One of them stated, �I feel safe here. The staff are approachable.� The service had a safeguarding policy and procedure. Staff had been provided with safeguarding training. They were aware of action to take in response to safeguarding incidents or allegations. The supported accommodation had been kept clean with assistance from staff. Risk assessments of the premises had been carried out. Two health and social care professionals informed us that they had confidence that staff would take appropriate action if there were any risks to the safety or welfare of people

Is the service effective?

Feedback from people who used the service indicated that the service was effective and responsive to the needs of people. People�s care needs had been fully assessed. Care plans had been prepared and these were up to date and had been regularly reviewed with people and professionals involved. There was evidence that staff had ensured that people�s medical needs had been attended to by healthcare professionals such as their psychiatrists, community nurses and their GP. Staff were capable and knowledgeable regarding how to care for people with behavioural needs. This meant that potential problems and risks could be minimised or defused. We noted that people interacted and responded well towards staff. The two health and social care professionals informed us that staff were able to manage people�s care effectively.

Is the service caring?

People informed us that staff took an interest in their welfare. One person said, �Yes, they know what they are doing and behave in a professional way.� Staff were knowledgeable regarding the specific care needs of people. They informed us that they encouraged people to be as independent as possible by encouraging them to participate in activities, take care of their personal needs and manage their medication. We noted that when a person exhibited signs of deterioration in their mental condition, prompt action was taken to ensure that they received support from professional involved in their care. Staff had an understanding of people�s cultural and religious needs and where appropriate, arrangements had been made to meet their needs. This included celebrating special days and providing foods relevant to people�s culture.

Is the service responsive?

People told us that staff listened to them and when concerns were raised, they responded promptly. We observed that staff were attentive towards people and communicated well with them. One to one sessions had been organised where people could discuss their progress or concerns with staff. Weekly meetings had been held where people could express their views and provide suggestions regarding activities and meals provided. Staff gave us examples of what they did in response to suggestions made. These included arranging for people to go to the cinema and going biking. This was confirmed by one person we spoke with.

Is the service well-led?

The registered manager was knowledgeable regarding her role and responsibilities. There were arrangements for monitoring the quality of care provided. A satisfaction survey had been carried out. The results indicated that people who used the service were satisfied with the care provided. Monthly monitoring checks had been carried out by the managing director. Regular checks on medication arrangements and care documentation had been carried out.

Staff meetings took place monthly. The minutes of these meetings indicated that staff had been updated regarding the management of the home and the care of people. Staff we spoke with informed us that they had been provided with appropriate support to enable them to take good care of people. Staff had received essential training and were knowledgeable regarding their roles and responsibilities.