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Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF | 95.34 KB


Inspection carried out on 26 November 2013

During a routine inspection

As part of this inspection process we spoke with the provider/manager, deputy manager, four members of staff and three people who used the service.

Our observations suggested that people living at the service were happy, that they felt safe and were well cared for. It was evident that people who used the service had a good relationship and rapport with the staff who supported them. Comments included, "It's not too bad here, I have no complaints" and "Its alright."

People's health and personal care needs were assessed and there were detailed care plans in place for care staff to follow so as to ensure that people were supported safely and in accordance with people's individual preferences and wishes. Improvements were required to ensure that people who used the service received appropriate social activities. Staff spoken with demonstrated a good understanding of people's health and personal care needs and how each person wished to be supported.

The provider was able to demonstrate that a robust staff recruitment policy and procedure was in place and followed to ensure that people living at the service were kept safe. There was also evidence to show that appropriate arrangements were in place for staff to receive regular supervision and an annual appraisal. We found that medication practices and procedures were well managed and appropriate systems were in place to assess and monitor the quality of service provision.