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Inspection report

Date of Inspection: 2 September 2014
Date of Publication: 26 September 2014
Inspection Report published 26 September 2014 PDF | 76.85 KB


Inspection carried out on 2 September 2014

During a routine inspection

At the time of this inspection there were ten people living at Hollyrose House.

Below is a summary of what we found. The summary describes what people using the service, relatives and staff told us, what we observed and the records we looked at.

If you want to see the evidence supporting our summary, please read the full report.

This was an unannounced inspection. We spoke with four people who used the service. We also spoke with the manager and three members of staff. We looked at written records, which included copies of people's care records held in the office, staff personnel files, medication storage and administration systems and quality assurance documentation.

Is the service safe?

We found the home to be warm and clean. The accommodation was adapted to meet the needs of the people living there, was suited to caring for people with limited mobility and was properly maintained. People were protected by safe recruitment practices.

We saw that care plans and risk assessments were informative and up to date. Staff we spoke with were familiar with their contents, which enabled them to deliver appropriate and safe care. The provider had safe systems in place for the storage and administration of medicines.

Is the service effective?

People we spoke with were satisfied with the care and support they received. This was consistent with positive feedback reported in the provider's own annual quality assurance survey.

People were given information and support to help them understand the care and support available to them. They were encouraged to increase their levels of independence. People were also able to participate in a range of suitable activities.

Is the service caring?

We spoke with four people who used the service. One person said to us, "This is a great place. The best place I've ever lived." Another person said to us, "This is a smashing place; I can't fault it at all. It's an oasis for me and I don't want to leave." Everyone we spoke with said the food was very nice and they were well fed.

There was a calm atmosphere throughout the home and a good rapport between staff and the people who lived there. Staff knew needs of people, were attentive to their needs, offered them choices and treated them with dignity and respect.

Is the service responsive?

People were consulted about and involved in their own care planning and the provider acted in accordance with their wishes. Care plans and risk assessments were regularly reviewed.

Two staff members told us that the manager was approachable and they would have no difficulty speaking to them if they had any concerns about the service.

Is the service well led?

Staff said that they felt well supported by the manager and they were able do their jobs safely. The manager had a range of quality monitoring systems in place to ensure that care was being delivered appropriately by staff, that the service was continuously improving and that people were satisfied with the service they were receiving.