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  • Homecare service

Archived: John Gale Court

West Street, Ewell, Epsom, Surrey, KT17 1UW (020) 8786 9142

Provided and run by:
Cherchefelle Housing Association Limited

Important: The provider of this service changed. See new profile

All Inspections

8 November 2013

During an inspection looking at part of the service

This was a follow up inspection to check recruitment records at this agency. We spoke with the manager, the chief executive, and the head of human resources. We also spoke with administrative staff in the main office of Cherchefelle Housing, where recruitment records for all three Cherchefelle locations (Redhill, John Gale Court and Beechwood Court) are stored. There was no need to speak with any clients of the agency as our follow up checks all related to records.

At our previous visit in May 2013 we found that not all of the recruitment information required by regulation had been sought for all staff. We asked the agency to send us an action plan to tell us how they would address these issues. We received the action plan within the agreed timescale. When we carried out this follow up visit on 8th November 2013 we found the agency to be fully compliant in relation to recruitment checks.

3 June 2013

During an inspection looking at part of the service

We interviewed three residents and the relative of a fourth resident during our visit. This represented 20 % of the agency's clients receiving a regulated service at the time of our visit.

We asked the people we spoke to if staff asked for their consent to the care and support that was given. They told us staff did gain their consent, and also said they gave written consent when they signed their care plans. Comments included 'Staff are all lovely, and absolutely respectful' and 'I've signed for the help I get, and they always ask what else they can do.'

People told us that staff did what it said in their care plan and they were all satisfied with the support they received. Comments included 'They've just reviewed the care plan and now we get extra visits.' One person told us 'The staff couldn't be more helpful. And anything my relative likes, they make a note of it for next time.'

People confirmed that they felt safe in the hands of care staff, and those who received assistance with medication were satisfied with that aspect of their support. One person told us 'We are happy with the medication arrangements, including the administration of the eye drops. They liaise well with our family on medication.'

We asked people about the overall quality of the service and responses ranged from 'Nice' to 'Excellent.'

22 January 2013

During a routine inspection

We interviewed three residents at John Gale Court during our visit, and also asked the supervisor for contact details for a community based client and their family. We spoke to them by telephone the following day.

We asked the people we spoke to if staff were respectful towards them. They told us staff treated people who used the service respectfully. Comments included 'They are all very nice' and 'They are very, very kind.'

People told us that staff did what it said in their care plan and they were all satisfied with the support they received. Comments included 'Yes, and if I needed more help they would be willing.' One person told us 'The staff are excellent. I couldn't fault them.'

Whilst the feedback we received from the agency's clients was all positive, when we checked the care records at the agency we noted that there were some shortfalls on record keeping, and on medication administration. The supervisor of the scheme, and the registered manager, told us how these would be addressed.

People who used the service and their relatives confirmed that they felt safe in the hands of care staff, and they told us that staff appeared to be well trained for the work they were doing. Comments on these questions included 'They are very attentive. We all get on well together.'

When asked about the overall quality of the service, answers ranged from 'Really fine' to 'Excellent.'