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Archived: Staffordshire Shared Care

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Inspection report

Date of Inspection: 30 January 2013
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF | 79.78 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with two support workers employed by Action for Children to provide a sitting service for children and young people. Each one had been supporting families by caring for children and young people in their own homes for over eight years. They told us about their commitment to the children and their families and said that they found the work rewarding. They told us they were well-supported by managers. There was always a manager available to give support and advice over the telephone.

The support workers told us they received supervision from their manager to support their work, plus an annual appraisal. They attended monthly team meetings. They described regular training to develop their skills, using the internet, training in team meetings and other in-house training. They also had training from specialist providers. Training areas included disability, autism, challenging behaviour, communication skills, safeguarding and first aid. We looked at the electronic staff records which confirmed support workers’ training, supervision and appraisal records. When we looked at the care files, we saw that the training and support received by staff enabled them to deliver personal care to children in a safe way.