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Archived: Staffordshire Shared Care

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Inspection report

Date of Inspection: 30 January 2013
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF | 79.78 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Families who wanted to use the sitting service offered by Staffordshire Shared Care took part in an initial assessment meeting. Efforts were made to engage children in that process. The guide book written for them included the phrase, “We are really looking forward to spending time with you”. We were told that wherever possible children were encouraged to contribute to a pen picture of themselves, for a document “All About Me”. When we looked at three children’s files, we saw that children had provided details about their likes and dislikes including details of their oral care and how they preferred to be assisted with washing.

We saw that the overall assessment of need for each child was documented thoroughly. This was then developed into a personal care plan which set out the working methods for support workers to follow when they were helping children and young people with personal care needs. We saw that the care plans were personalised and clear. Moving and handling plans were in place where these were relevant to children’s needs. We saw that personalised risk assessments were in place. These included emergency risks. We saw that there were clear procedures for care workers to follow in emergency situations. These measures meant that children and young people were protected from the risk of unsafe care.

We saw that assessments and care plans were reviewed and updated to reflect the changing needs of the children and young people and their families. Children, young people and families were encouraged to provide feedback about the service they received. There was a cycle of assessment, service delivery, feedback and review which meant that families received appropriate support and care for their disabled children when and how they needed it.