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Archived: Phoenix Care & Support Services 24/7 Ltd Also known as Phoenix Care Ltd

All reports

Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 1 January 2014
Inspection Report published 01 January 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 August 2013, talked with people who use the service and talked with carers and / or family members.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People told us they received a good service from the provider. They told us they were happy with the quality of care provided and the consistency of the service. A relative of a person who used the service told us that the person was very happy with their care.

The provider had developed monitoring systems to gather feedback on the quality of service people received. These included a compliments and complaints procedure, six monthly reviews of care, service users' annual questionnaires, and provider quality audits. We saw evidence that care had been reviewed six monthly and in some cases sooner if required and changes made to a person's care plan appropriately.

People who used the service and relatives we spoke with confirmed they had been asked to complete a service user questionnaire, contacted by the manager by phone and visited to check their satisfaction with the service provided. The manager informed us they used this feedback to review the service and make any necessary changes. for example, staff training or to offer care in a different way to meet individual needs.