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Archived: Phoenix Care & Support Services 24/7 Ltd Also known as Phoenix Care Ltd

All reports

Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 1 January 2014
Inspection Report published 01 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 August 2013, talked with people who use the service and talked with carers and / or family members.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We looked at the records of four people who used the service. These included an initial assessment with the person and their relatives. Individual needs were then identified and detailed plans of care and risk assessments completed. Care plans we looked at were individualised and person-centred. They also provided staff with details of where assistance, prompting or support for the person was needed. Staff we spoke with provided detailed examples of care they provided to people, which demonstrated their knowledge of people's needs and the appropriate

support required. For example, one staff member described how they supported a person to get up washed,dressed and take medication in the morning. This was confirmed by people who used the service and relatives we spoke with.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. There were risk assessments included in the care plans. The risk assessments were specific to the needs of the individual and covered specific events and circumstances such as accommodation, use of bed rails, nutrition, falls and moving and handling. Care plans and risk assessments were reviewed every six months. We saw the plans and risk assessments had been signed and dated following a review. The daily notes showed that care and treatment was delivered in line with people's individual care plans.

When we spoke with a staff member they confirmed that they follow the care plans and then completed the daily log. They also told us they were updated about any changes in a person's care plans every week by the manager. One relative we spoke with confirmed they were happy with the care their relative received from staff and that staff followed care plans.