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Archived: Phoenix Care & Support Services 24/7 Ltd Also known as Phoenix Care Ltd

All reports

Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 1 January 2014
Inspection Report published 01 January 2014 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 August 2013, talked with people who use the service and talked with carers and / or family members.

Our judgement

The service had procedures in place to follow the mental capacity assessment framework and act in the person's best interest.

Reasons for our judgement

People told us staff did what was asked of them and always respected their views. They told us they were encouraged to remain independent and to have a say in how their care was provided. Staff we spoke with gave us examples of how they encouraged people using the service to do as much as possible in relation to their care. This was confirmed by people who used the service and their relatives we spoke with.

We saw that mental capacity assessments had been completed for people who use the service. Where a person did not have capacity there was evidence that best interest processes had been followed. We saw evidence in the care plans that showed the person and their relatives had been involved in deciding their care plans and had signed them were appropriate.

We saw from staff records that staff had been trained in consent and person centred care. One staff member told us "I would not give care to a person unless they consented to do so."