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Archived: Phoenix Care & Support Services 24/7 Ltd Also known as Phoenix Care Ltd

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Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 1 January 2014
Inspection Report published 01 January 2014 PDF | 69.87 KB

Overview

Inspection carried out on 29 August 2013

During a routine inspection

We spoke with four people who used the service and their relatives. They were complimentary about the care received. One person told us "they are one of the best services I have had." People told us staff treated them with respect and supported them to make their own choices. One person who used the service told us "Staff respect my privacy".

Care was planned with the involvement of the people who used the service and their relatives, and reflected their individual needs. People told us they trusted the staff and felt safe in their care.

The staff were all appropriately trained and we could see from staff records, that all staff training was up to date. This demonstrated that staff were adequately trained to provide appropriate care to people who used the service.

There were systems for monitoring the quality and safety of services provided to people which included recording and investigating complaints, and collecting feedback from people who used the service and staff. Where improvements to services were required, these were made.