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Archived: Phoenix Care & Support Services 24/7 Ltd Also known as Phoenix Care Ltd

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Inspection report

Date of Inspection: 16 January 2013
Date of Publication: 14 February 2013
Inspection Report published 14 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service and carried out a visit on 16 January 2013.

Our judgement

The inspection was limited to inspection of preparedness for service delivery and we unable therefore to find evidence of non compliance.

Reasons for our judgement

We were unable to get views of service users or staff for this service as there were no staff employed or people using the service at the time of inspection. We were told by the manager that since registration the anticipated referrals had not materialised. We inspected the policies and procedures, care plan documents and spoke to the registered manager.

The registered manager had recently held an initial meeting with three people who were prospective service users at their own shared accommodation which was their home. The manager told us they felt it was important to have an introductory meeting before completing a full assessment of need.

The provider had not yet produced a service user guide in easy read and although we saw a draft document in progress.

There was a comprehensive set of polices relating to all aspects of service delivery, however we were unable to assess how well these were implemented.