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Archived: Sunshine Care - Central Offices Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

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Inspection report


Date of Publication: 24 April 2013
Follow Up Report published 24 April 2013 PDF | 68.35 KB

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service and reviewed information we asked the provider to send to us.

We talked with the Registered Manager over the telephone.

Our judgement

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Reasons for our judgement

At the last inspection of this service 11 June 2012 we found that people were not always protected from the risks of unsafe or inappropriate care and treatment. This was because appropriate information was not always kept in relation to their care. Other records required in relation to employees and for the management of the service were not always well maintained.

At this review on 27 February 2013 we found that the service had made improvements. The service sent us an action plan that showed us how they met compliance and how they planned to maintain compliance. We found that the service had made changes to their care plans so that they contained more information and were reviewed more frequently. The action plan stated and the manager confirmed that the service had commenced an audit of service user’s paperwork. The manager explained that regular audits meant that the management could ensure records were kept and maintained accurately.

The manager told us that service users care records were all being checked and any completed care record books were all returned and stored securely at the services office.

The action plan stated and the manager confirmed that the service now have a team of staff to manage complaints. The service completes an audit of complaints which is taken to weekly managers meetings. This meant that complaints were monitored and managed appropriately.

The action plan stated and the manager confirmed that the service now made thorough checks to ensure that references for new employees were obtained from previous employers. The manager told us that the service now ensured that they viewed all original qualification certificates and wrote on the copies that the original had been seen. The manager confirmed that police checks and photographs of all staff were in place and kept in staff records.