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Archived: Sunshine Care - Central Offices Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 1, 2, 3 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013, 2 October 2013 and 3 October 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The provider had worked continuously to maintain and improve high standards of care by creating an environment where clinical excellence was a priority.

Staff told us "I love my job"; "Yes, I feel supported, I don't have any problems"; "I see the same people everyday, I know what I'm doing"; "I have never had a problem, the office staff have been brilliant"; "I'm quite happy with my travelling time"; ""I'm very happy"; "I love my job, it's the most satisfying thing I've ever done."

We spoke to nine members of staff on the telephone. Staff told us they had completed a four day induction programme prior to starting work in the community. Staff told us "The induction was very thorough." We looked at twenty staff files and were able to see that all new staff had completed the four day induction which covered aspects such as health and safety, safeguarding vulnerable people, manual handling, infection control, continence care, skin integrity and medicine management. Staff were then able to shadow more experienced care workers until they felt confident to visit people alone. A practical supervision session occurred in people's homes to assess the competencies of new staff to ensure they were competent in their role. Sunshine Care told us they were developing a mentoring system for new staff so all new care workers would have a buddy for the period of their probation. This was to support staff with any questions they may have in relation to their role.

We were able to see a comprehensive supervision system was in place to support staff in their roles and ensured they were well trained. These supervision sessions covered health and safety, additional training needs, practical observation and discussion of clinical issues. All staff had an annual appraisal. In addition to these support mechanisms staff received telephone support and were able to visit the office to discuss any issues. All of the staff we spoke to appreciated the support they received from Sunshine Care. Staff told us the training they received enabled them to meet people's health care needs and they felt able to tell the office when additional training was required. With the exception of one person we visited who felt there were some staff who were not confident in all aspects of continence care, people told us the staff who visited were well trained, confident and respected people's privacy and dignity.

There were opportunities for staff to develop their skills and some staff we spoke with told us they were undertaking further national qualifications in health and social care.

Team meetings were held three times a year. We read the minutes of the last three meetings and were able to see relevant issues were being discussed and shared with staff, attendance was monitored and minutes available for staff unable to attend. This meant staff were aware of changes and kept informed.