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Archived: Sunshine Care - Central Offices Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 1, 2, 3 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013, 2 October 2013 and 3 October 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People were able to tell us how they would contact the agency if they had any issues or complaints and we saw that the agency contact details were available in their care files. We visited nine people in their homes and saw that the contact details of other agencies were provided, such as the local authority and the Care Quality Commission. These arrangements protected people who might be vulnerable to abuse.

We spoke to nine care workers and thirteen staff. All staff we spoke with were able to tell us confidently what might constitute abuse of a vulnerable person. Staff were able to describe what actions to take if they had any concerns that abuse might have occurred. They confirmed that there was regular training in safeguarding of adults from abuse and we saw this in the twenty staff files we examined. We saw that staff were given the local authority safeguarding team information when they started with the agency. Staff told us about the agency's whistle blowing policy, which informed staff how to alert concerns.

We had received notifications from the agency where they were reporting concerns for people's welfare. This showed that the agency was aware of the vulnerability of people using the service and worked to protect them.