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Archived: Sunshine Care - Central Offices Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 1, 2, 3 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013, 2 October 2013 and 3 October 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them.

We met with nine people in their own homes and spoke with one relative. People told us they were able to express their views and felt involved in decisions about their care. People had their own care plans in their home and they were involved in the development of their care plans and involved in the review processes which occurred in relation to their care and treatment.

People told us that the office regularly telephoned them to ensure their care plan was working well and people were able to feedback their experience of the care workers to the office staff during their home observation sessions. One person told us that staff had recently spent time explaining direct payments to them and that they had appreciated this.

We saw the results of the questionnaire people had been sent. This gave people the opportunity to feedback their views on aspects of the service. This meant their views were heard and the office was able to work on aspects of care that required improvement.

People we visited told us the staff were polite and respected their dignity when they supported them with personal care. One person told us how they appreciated staff encouraging them to maintain their independence and not doing everything for them. People felt that the care workers they had regularly knew them well and people told us they were able to "have a laugh" with them and that the staff visiting cheered them up.

People told us their privacy was respected and that their preferences regarding the gender of their care workers was respected. The provider may wish to note that whilst we were told the care workers were all excellent, some people told us there were some communication problems with the office. For example, one person told us that they always felt they would need to call twice to get a response to a question and three other people told us they were not always kept informed of changes to the scheduling. For some people this meant they found it hard to plan their day if they wanted to go out, for others they just appreciated knowing who was arriving and at what time.