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Archived: Sunshine Care - Central Offices Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 1, 2, 3 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF | 78.52 KB

Overview

Inspection carried out on 1, 2, 3 October 2013

During a routine inspection

During our inspection we met nine people in their own homes, spoke with one relative and talked with thirteen staff including the registered manager. We looked at twenty staff files and examined nine care records of people using the service.

People told us that all staff respected their privacy and dignity and treated them with kindness. People felt able to express their views of the service to the office and they felt involved with the planning of their care. People felt they had their personal care preferences respected.

We found people's needs were assessed and care plans reflected people's needs and risks were identified. People told us that they had consistent care workers visit and a missed visit was very rare. People felt the staff were well trained to meet their needs and when people's care needs had changes care plans had been reviewed.

All staff had received training in safeguarding vulnerable people from abuse and the staff we spoke with were confident at recognising potential abuse. People told us they felt safe with the agency care workers who visited and they would raise any concerns they had with them or the office staff.

All staff had a thorough induction when they started working at Sunshine Care and were well trained to meet people's care and treatment needs. Staff were supported by Sunshine Care and had regular access to supervision (one to one meetings) with their manager. Staff told us they loved their work and were very happy.