Archived: St Huberts Lodge

We spoke with several people who used the service, the provider and two staff members on duty.

Staff had completed training in the Mental Capacity Act (2005) and the Deprivation of Liberty safeguards (DoL's) training. This meant people who used the service would have their rights protected if they lacked mental capacity.

There had also been training for safeguarding vulnerable adults and medication administration. This helped protect people who used the service from possible harm.

We spoke to the two staff members on duty who confirmed the training had been completed. We spoke with several people who used the service who told us they felt well looked after, safe, they were happy, staff were kind and they thought staff knew what they were doing.

People's care records contained enough information to show how they were to be supported and cared for. People told us they were well looked after and they felt safe. The medication system was safe and people told us they received their medicines when they needed them, though some improvements are required in relation to the recording of medications received into the home.

We found that staff are not receiving appropriate professional development. Records did not show that staff had been provided with on-going training to enable them to develop.

We found that suitable arrangements were in place to manage an effective complaints process for identifying, receiving and handling complaints.

.

All people expressed satisfaction with the service, one person said, "I'm perfectly happy, I think it is a very good home" and another person commented, "Everyone is so nice, they do everything they can to help you". One person told us, "I have settled in well and I enjoy the meals and all the company".

People's care was planned and delivered in accordance with their needs. People had individual care plans which were supported by a series of risk assessments and daily care records.

People spoken with said there was a sufficient number of staff on duty and made positive comments about the approach taken by staff.

We found there were effective systems in place to monitor and assess the quality of the service, which included gathering the views of people living in the home.

We found the home to be warm and inviting. People told us they felt safe in the home and felt respected by the staff. The provider told us that staffing levels were maintained to ensure that's people's needs were met.