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Archived: Carewatch (Derby) Good

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Inspection report

Date of Inspection: 16, 28 January 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF | 74.27 KB


Inspection carried out on 16, 28 January 2013

During an inspection to make sure that the improvements required had been made

We visited Carewatch (Derby) to follow up on two areas of non-compliance from our previous visit. We also responded to concerns raised by the local authority about the Telephone Recording System showing that only 55% of visits to people using the service were being carried out. We did not speak to people who use the service during this visit but did speak with the registered manager and other staff and we reviewed documents held by the provider.

We found that the provider had amended the safeguarding training they provided to their care workers so that it included guidance on local reporting arrangements. We also found that the safeguarding knowledge staff had was much improved on our previous inspection.

We found that the provider was now notifying the Care Quality Commission of important events that affected the health, safety and welfare of people who used the service.