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Signature Moorlands Lodge Care Home Good

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Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF | 89.66 KB

Overview

Inspection carried out on 4 October 2012

During a routine inspection

We spoke with seven people who used the service. Everyone we spoke with told us the staff were very good. They told us staff were always respectful, polite, kind and friendly. They told us that the care they received was very good and that they had no complaints in relation to their care.

Every person we spoke with told us they liked their apartments very much and felt very safe at the home. Two people we spoke with told us they had used the emergency buzzers and that staff had arrived to help within seconds.

All the people we spoke with told us the food was good but sometimes not to their taste. They told us there was a good selection of foods should they not like their meal.

All the people we spoke with told us they would feel comfortable approaching the management if they had any concerns however one person told us they found it difficult to get hold of the appropriate person.

Two people we spoke with told us the staff were very good at promoting people’s independence and keeping them mobile and self sufficient. One person we spoke with told us they thought the way the staff dealt with medication was ‘atrocious’. They explained there had been problems with their prescription and receiving their medication on time. The other people we spoke with did not report any issues with their medication.