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Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 11 October 2012
Inspection Report published 11 October 2012 PDF | 54.25 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/09/2012 and talked to people who use services.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider was meeting this standard.

User experience

We spoke with six people who used the service and they told us that they felt safe and had no concerns about the staff who supported them. They said that staff treated them well.

We also spoke with the relatives of three people and they all told us that they had no concerns and that their partner was safe and well supported. They also said that they were confident that the agency would deal with any issues appropriately.

Other evidence

The agency responded appropriately to any allegation of abuse. We saw that the agency had access to an up to date copy of the local authority’s safeguarding procedures on line. Information about protecting vulnerable people was included in the staff handbook. The manager told us that she would always follow the local authority procedures The manager also told us that safeguarding incidents would always be reported to the local safeguarding team

Staff we spoke with demonstrated that they knew what to do if they suspected any form of abuse and knew how to report a safeguarding incident within the service. We were told by the manager that all staff had undertaken safeguarding training as part of their induction and staff knew to follow the procedures at all times. Staff spoken with were able to confirm this.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The agency had a whistle blowing policy and also a policy for staff regarding gifts. Staff were aware of these policies and understood that they must not accept gifts or make any financial benefit from people. This meant that people were suitably protected.

We were told by the manager that there were policies and procedures in place regarding the safety of people’s money and property. We saw that there was a clear procedure for recording any financial transactions and receipts were provided to allow for a clear audit trail.