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Archived: Apex Care

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Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 11 October 2012
Inspection Report published 11 October 2012 PDF | 54.25 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/09/2012 and talked to people who use services.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

The provider was meeting this standard.

User experience

People who we spoke with told us the staff treated them well and that they were kind and caring. Each person we spoke with said that their privacy and dignity was always respected.

Other evidence

People who used the service were given appropriate information and support regarding their care and treatment. The manager told us that at the first visit people were given a copy of the agency’s Statement of Purpose and service user guide. These gave details about the agency’s aims and objectives together with information about the services provided by the agency.

We were told that initial assessments were carried out by the manager, one of the care co-ordinators or a senior carer. The assessments were carried out with the person concerned and/or their representative and if necessary changes were made, where appropriate to enable people to be involved in decision making. The assessment included information on the number and times of care calls together with information about the individual person and their needs. This meant that people were able to express their views and were involved in making decisions about their care and treatment.

Each person had an individualised care plan. These included reference to the individual’s preferences and wishes as well as their care needs.

Staff told us that they had received training with regard to equality and diversity. They told us people were encouraged to make their wishes known and said that people were treated as individuals. They said that people were listened to and their privacy and dignity was always respected.

The manager told us that all staff were issued with a staff handbook and this gave information about what was expected of them. The staff handbook had information about equality and diversity and information about the need for confidentiality.