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Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 11 October 2012
Inspection Report published 11 October 2012 PDF | 54.25 KB

Overview

Inspection carried out on 19 September 2012

During a routine inspection

We spoke to six people who used the agency and three relatives of people who used the agency. All of the people we spoke to were happy with the service that the agency provided. People told us that that the staff who supported them were normally punctual and stayed the correct length of time. They said staff were friendly and cheerful and always treated them with dignity and respect.

One person told us. “They are my lifeline. I could not do without them”. Other comments from people included: “ The staff who support me are very good, I can not fault them.” “The staff always have a smile and are friendly and cheerful”

None of the people we spoke with had made any complaints but they all said that they were aware of how to complain and were confident that any complaints would be dealt with appropriately.

We spoke with six members of staff. They said that they were well supported by the agency and that they were provided with the training and information they needed to support people effectively.