Archived: West Byfleet Health Centre

Madeira Road, West Byfleet, Surrey, KT14 6DH

Provided and run by:
EDICS Limited

Important: The provider of this service changed. See new profile

All Inspections

28 March 2013

During a routine inspection

The people who used the service we spoke to with told us that staff were kind and caring and they were given support to be independent, to learn skills to manage their treatment. They were given choices about their care and treatment, and we saw that people were treated with dignity and respect.

People's needs were assessed and support plans put in place ensuring that people were provided with safe effective care. We looked at patient records and the patient electronic record data base; we saw that care and treatment plans were recorded.

We found that there were sufficient numbers of skilled staff available during the out patient clinics. We looked at staff record files which confirmed that staff performance was reviewed regularly and they had opportunities for continuous training.

Regular reviews of the quality of the service to took place and where required action was taken to make improvements.