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Inspection report

Date of Inspection: 26, 28 June 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF

Overview

Inspection carried out on 26, 28 June 2013

During a routine inspection

People who used the service were given appropriate information and support regarding their care or treatment. Comments included, �We didn�t have to wait long, everyone has been really helpful, I�m happy with everything� and �I�ve used the service before. It�s very good.�

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Staff were provided with regular supervision. Records showed the majority of staff had received appropriate training and systems were now in place to address any shortfalls. One patient told us, �All the staff have been very kind and helpful.�

We saw records that confirmed the provider was measuring its performance on a quarterly basis. Patients, their representatives and staff were asked for their views about their care and treatment and they were acted on.