Archived: Pomelo Care (An Enterprise of Age Concern Havering)

Brights Centre, Brights Avenue, Rainham, Essex, RM13 9NN (020) 8270 4939

Provided and run by:
Home Age Care Solutions Limited

Important: This service is now registered at a different address - see new profile

All Inspections

4 March 2013

During a routine inspection

People us that they had the same regular carers which they valued. This helped them to build a good relationship with carers, and that staff where usually punctual. Comments included "they come on time and everything" and "I have a regular carer but the cover one is good as well." We found that care plans and risk assessments were in place. People told us that staff knew how to meet their needs.

The service had a safeguarding vulnerable adults procedure in place. Staff spoken to were aware of their responsibilities with regard to reporting any suspicions of abuse. People told us they felt safe using the service. We found that checks were carried out on staff before they began working with vulnerable people including Criminal Records Bureau checks and employment references. This meant the service had taken steps to employ suitably skilled and experienced people.

People told us that they were asked for their views about the service. One person said "every so often they come round and ask how I am getting on." We found that systems were in place for monitoring the quality of service provided.