26 March 2019
During a routine inspection
About the service:
Pro-vida Care is a domiciliary care service that was providing personal care to people living in Tamworth, Lichfield and surrounding areas. At the time of our inspection visit, the service was providing personal care support to approximately 17 people.
People’s experience of using this service:
People were protected from the risk of harm by staff who understood their responsibilities to identify and report any signs of potential abuse. However, improvements were needed to ensure the provider systems were fully engaged with local safeguarding arrangements and all concerns were referred for investigation when needed.
People were involved in decisions about their care and were happy that staff respected their individual routines. People’s diversity was recognised and promoted by the staff.
Risks associated with people’s care and support were managed safely. When needed, people received support to take their medicines as prescribed. Improvements were needed to ensure care documents accurately reflected people’s needs. The provider followed safe recruitment procedures and staff were trained and supported to meet people’s changing needs.
People were supported by kind and caring staff who respected their privacy and dignity and promoted their wellbeing. Staff listened to people and encouraged them to maintain their independence. Where required, people were supported to have enough to eat and drink to maintain their health and wellbeing. They were also supported to access other health services when needed.
People and their relatives were complimentary about the service. They knew how to raise concerns and complaints and there were systems in place to capture people’s views on how the service could be improved.
There were systems in place to monitor and improve the service. Staff felt supported and valued by the provider.
Rating at last inspection: This is the first ratings inspection of the service.
Why we inspected: This is our first planned inspection of the service.
Follow up: Going forward, we will continue to monitor this service. We will revisit in line with our inspection programme for services rated Good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk