Updated 12 July 2019
Southampton Travel Health Clinic Limited offers a range of services including, a full immunisation service, anti-malarial medication, selected blood tests for visa purposes, blood tests for antibody screening and a range of travel health related products. The clinic offers their services to adults and children.
Since our last inspection in October 2017 the clinic has changed hands and a new provider took over the running of the clinic in August 2018. There is now a new Registered Manager and Nominated Individual registered with the Care Quality Commission.
The clinic offers private consultations (20 minutes or longer) giving clients advice and recommendations for their personal travel plans. Using email, the clinic continues to keep in touch with clients during their trip. All consultations are by appointment and are strictly confidential. The clinic staff are members of: The International Society of Travel Medicine and The British Travel Health Association.
The service is registered as a member of National Travel Health Network and Centre (NaTHNaC). NaTHNaC was set up by the Department of Health in 2002 with the broad aim of Protecting the Health of British Travellers. They seek to improve the quality of travel health advice given by GP practices, travel clinics, pharmacies and other healthcare providers, and provide up-to-date and reliable information for the traveller, travel industry and national government.
The clinic is run on a daily basis by a specialist nurse in travel health. There are four specialist nurses in travel health employed, including the lead nurse employed at the clinic. The clinic also has three receptionists who divide the weekly opening hours between them.
The clinic is located in a converted building near to the centre of the city and has space for two vehicles to park at the front of the building. The building has narrow corridors and stairwells and the consulting room is on the first floor. Where required the majority of treatments can be performed in a ground floor room if the client is unable to access the first-floor room.
The clinic has the following opening times: Monday 9am to 5pm, Tuesdays 9 am to 3 pm, Wednesdays 9am to 8pm, Thursdays 12midday to 8 pm, Fridays 8am to 4pm, Saturdays 9am to 2pm. Sundays and Bank holidays closed.
The clinic website can be found at: www.travelhealthclinic.co.uk
How we inspected this service
- We spoke with staff including, the registered manager.
- Reviewed comment cards where clients and members of the public shared their views and experiences of the clinic.
- Looked at information the clinic used to deliver care and treatment plans.
To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.