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Archived: Prestige Nursing - Milton Keynes Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 17 April 2013
Date of Publication: 21 May 2013
Inspection Report published 21 May 2013 PDF

Overview

Inspection carried out on 17 April 2013

During a routine inspection

We went back to review the improvements that had been made following an inspection visit during January 2013. We spoke with two people and a relative of a person who used the service. We also spoke with the manager and two members of staff. The manager of the service was in the process of registering as the registered manager of the service.

Two people told us that they were pleased with the level of care that they received. They also told us that most of their care was provided by a regular carer who understood their care needs. However, they told us that when their regular carer was unable to attend because of sickness or annual leave, they were happy with the care provided by the staff who covered their duties.

One relative told us that their family member had received a re-assessment of their care plan to make sure that their needs were being met by the staff. They also told us that they were happy to raise any complaints or concerns they had about the service with the provider and knew that these would be taken seriously.

We found that the service had made improvements to the arrangements for providing care to people and to the systems in place for supporting the staff. We also found that the service managed people�s complaints effectively and made appropriate arrangements to ensure people gave their consent for their care. We found that the provider had a recruitment system that ensured that the staff were of good character before they started work.