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Archived: Prestige Nursing - Milton Keynes Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF

Overview

Inspection carried out on 3 January 2013

During a routine inspection

We spoke with one person who used the service and two relatives of people who also used the service. This was to find out their views about the quality of care provided. Most people and their relatives told us that the care received by the service was of a good standard. One person said that they had a regular carer who respected their views and listened to them about how their daily care needs were to be provided.

The two relatives we spoke with told us that their family member�s were usually well cared for by their regular carer who had a good understanding of how to meet their care needs. However, they told us that when their regular carer was on holiday, the level of care received was not at the usual standard. One relative of a young person told us that the agency provided staff cover when their regular carer was on holiday. However the care staff sometimes attended later than the agreed time and this meant that the care delivered was rushed. They also told us that on one occasion the care staff had forgotten to give their family member their breakfast. They told us that the late arrival of care staff impacted upon their family member�s ability to get ready and attend school. Another relative told us that the staff who covered the shifts when their regular carer was on leave, did not have a good understanding of their family member�s routines and the reasons why this was important for them to have this correct routine followed each day.