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Inspection report

Date of Inspection: 18 December 2012
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

Overview

Inspection carried out on 18 December 2012

During a routine inspection

On the day of our inspection the clinic was busy. We observed that some patients had to wait to see the doctor even where they had made an appointment and the two staff working in the clinic, a doctor and a receptionist were finding it hard to attend to all the patients in a timely manner. The patients told us they were satisfied with the care they received at the clinic but were not all satisfied with how long they had to wait and we observed that they did not receive an apology or clear information about waiting times. Medical notes were kept as computer records in a secure environment. Consultation rooms were private and gave a high level of confidentiality. We did not see any information, price lists or records of satisfaction surveys displayed but staff told us that the clinic had just been decorated and these were about to be replaced and patients told us they had received the information they needed. There were safeguarding procedures in place and staff were aware of the reporting and escalation of any concerns. All reasonable measures had been taken to allow for disabled persons access. Audit and monitoring information was collected but was held at head office and the results were not available to inform the work in the clinic.