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Archived: St. John's Almshouses Good

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Inspection report

Date of Inspection: 18 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF

Overview

Inspection carried out on 18 October 2013

During a routine inspection

During our visit we spoke with four people who receive personal care in their apartments. People were positive about the quality of care they received, saying for example, �Moving here was the best move I�ve ever made� and �The care here is very good.� Everyone said that staff listened to them and checked if they wanted assistance before providing care. One person said,

�If I don�t want [care], I say so, and staff respect that.� We observed that staff were courteous, respectful and friendly towards people. Staff received training relating to their roles and were supported to develop their skills. People we spoke with were complimentary about the staff saying, for example, �All the [care staff] are friendly and kind.�

From reviewing records, we found people�s care plans were clearly written and included personalised risk assessments and guidance on the care they needed. Records relating to the delivery of care were detailed where necessary, and we saw that action was taken when people needed additional support. The service had a records retention policy and we observed that records were stored securely to maintain confidentiality.