1 May 2013
During a routine inspection
We spoke with four care support workers who provided long term placements and one relative who told us that people were very happy living with their carers. They told us they had their independence whilst receiving support from the carers they lived with. They told us they were well looked after and they made choices in relation to their every day lives.
The provider had suitable arrangements in place to ensure that people who used the service were safeguarded against the risk of abuse. People we spoke with said that they felt safe and supported by the staff.
The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.
The provider had a system in place to deal with comments and complaints. People who used the service could be confident that their comments and complaints were listened to.