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Archived: St Anne's Resource Centre

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Inspection report

Date of Inspection: 12 August 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF | 77.96 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 August 2013, talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. People who used the service told us there were enough staff with the right skills and experience to meet their needs. One person said, “They are there when you need them. There is constant support.”

Members of staff we spoke with told us they nearly always supported the same people and knew the needs of the people who used the service. This enabled them to receive a consistency of care, build a trust with the person and sufficient time was allowed to support people properly.

The Manager told us they assessed the needs of the people who used the service, the skill mix of staff and what hour’s staff would be able to work to establish the staffing levels required. They confirmed there were sufficient staff, of all designations, on shift at all times. They told us where there was a shortfall, for example when staff were off sick or on leave, existing staff worked additional hours to make sure there was continuity in support and one member of staff acted as ‘duty’ on a daily basis. This enabled people’s appointments to go ahead. There were also arrangements in place if people did not want to see a different member of staff. They would be issued with a ‘bridging’ prescription until the next available appointment with their Support Co-ordinator was available.