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Archived: St Anne's Resource Centre

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Inspection report

Date of Inspection: 12 August 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 August 2013, talked with people who use the service and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care, treatment and support. People who used the service had contributed their views and preferences in relation to how care, treatment and support was delivered. People’s wishes were always respected where possible. The treatment and support plans were individual and there was evidence of signatures of people who used the service in the plans. We saw copies of treatment plans and information sharing documentation that had been signed by the person who used the service.

We spoke with three people who used the service. They told us they had been involved in making decisions about their treatment and care and were given opportunities to talk about how they wanted their support delivered. They said they were given enough information when they started using the service and knew who to contact if they wanted to make changes to their treatment and/or support. One person told us, “I signed to say I was happy with the treatment. They tell me things every step of the way” and “You get a choice. It is what you want to do.” Another person told us, “They do things with me and try and help me.”

The members of staff we spoke with told us good systems were in place to make sure people were treated with respect and confidentiality was maintained. They said people were involved in making decisions about their treatment and care and how this should be supported.

The provider acted in accordance with legal requirements where people did not have the capacity to consent. Staff had an awareness of the Mental Capacity Act. Staff understood their obligations with respect to people’s rights and choices when they appeared to lack the mental capacity to make informed and appropriate decisions. Staff were clear where people had the mental capacity to make their own decisions, this would be respected. The Manager told us staff had received training in the Mental Capacity Act in spring 2013 and were confident staff would recognise people’s lack of capacity to make appropriate decisions.

We saw the service had up to date policies and procedure which included Mental Capacity Act and communication.