The Care Quality Commission

Archived: Magenta Care

Unit 8, Shelley Farm, Shelley Lane, Ower, Romsey, Hampshire, SO51 6AS (023) 8081 1756

Provided and run by:
Mrs Diana Rosaria O'Grady

All Inspections

6 February 2012

During a routine inspection

People told us that they had been consulted about their care needs before the service was provided. They had agreed their care plans, received the care agreed in the care plan, and had received reviews of their care. They told us that the service was provided by friendly and caring staff who respected their dignity and privacy. In situations when their care needs had changed, the agency had generally responded to ensure those needs were met but not always. In addition people told us that they had been asked when they wanted their care to be provided but this was not always provided on time. They did not always know when staff would arrive and there had been missed calls which had taken place after phone calls to the agency's office.

Most comments about the care provided by staff were positive with people saying that the staff were generally good. People told us that staff did what they were asked to do and were usually competent to do what was required of them. However, we did receive two comments about new staff being less clear about what to do and needing more guidance. One person commented that there had been a lot of changes but the current staff 'know what to do'. People also said that staff asked if they wanted anything else to be done for them before they left.

People felt able to raise concerns or issues about the service and told us that the service had usually responded appropriately.

People spoken with said that the agency monitored the quality of the service through spot checks of their staff and individual reviews. There were mixed views about whether they received questionnaires asking for their views about the service.