The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Tramways Medical Centre

54 Holme Lane, Sheffield, South Yorkshire, S6 4JQ (0114) 231 9821

Provided and run by:
Rivelin Healthcare Limited

Important: The provider of this service changed. See old profile

All Inspections

10 December 2012

During a routine inspection

We found that procedures took place in a private room so that people's privacy and dignity could be respected. People's care and welfare was promoted as staff were observed to explain the procedure to people and check that they understood before proceeding. Suitable equipment was in place and staff had received training to respond to an emergency. Staff were found to be polite and respectful at all times.

We spoke with two patients who told us that they had found staff polite and respectful. They said that the procedure had been fully explained to them so that they understood what was taking place. People's comments included, "they (staff) were very good and explained everything properly. They put me at my ease," and "it's very good. They showed me how it worked and took time explaining things to me. Very good staff who were patient and kind."

A protocol on safeguarding adults was in place so that staff had access to important information and people's safety was promoted. Staff spoken with were clear of their roles and responsibilities within safeguarding procedures.

Sufficient staff were available to deliver the service. Staff had received appropriate training relevant to their role so that they had the right skills to do their job.

A quality assurance system was in place to formally obtain people's views so that people had the opportunity to voice their opinion.