31 January 2013
During a routine inspection
People who received a service said that they had been fully consulted and involved in making decisions about their dental care and treatment options. One person told us, 'Everything was fully explained'. Another person said, 'Everything was very well managed and planned. I felt involved and consulted. They were fantastic'.
People told us that their privacy and dignity was always maintained and that they felt safe and relaxed in the surgery. Everyone told us that the work they had had done was completed to a high standard and that they were, 'Very' satisfied with it.
The small staff team told us that they 'Loved' their job and felt well supported in their work. They said that they received excellent training opportunities.
We saw arrangements in place to deal with emergency situations. Staff had received training to support medical emergencies.
The environment had been finished to a high standard and was well equipped. Procedures were in place for the management of infection control. People told us that the practice was 'Spotless' and 'As it should be'.
We saw the complaints procedure. Most people were aware of the formal complaints process and everyone said that they would be confident to speak with staff if they had a worry or concern.