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Laser and Light Ltd Also known as The Laser and Light Medical Skin Clinic

All reports

Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 October 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and took advice from our pharmacist.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. On the day of our inspection, no-one was using the service. We spoke with one person over the telephone. They told us everything was always explained to them, so they did not have any outstanding questions or concerns. We looked at treatment records for none people using the service. They showed that people were given the opportunity to discuss any concerns or reservations. Records showed that people were supported to decide not to have treatment once they had received advice. Signed consent forms showed people were asked to confirm they had understood the information they were given. This meant the provider did not put pressure on people to accept or continue with treatment.

People expressed their views and were involved in making decisions about their care and treatment. The person we spoke with told us they were always asked for their views before and after treatment. Patient records showed people’s views were taken into account. Of the nine records we looked at, only one did not record the person’s views about their treatment. People were asked for their views every time they attended for a consultation or treatment. People’s views were used to decide what further treatment was appropriate.

People who use the service were given appropriate information and support regarding their care or treatment. All of the records we looked at included consent forms and after care information. These included detailed information and advice about the specific treatments the person was having. This showed people were given appropriate information before agreeing to treatment and after treatment. Treatment records showed that staff sought advice from the doctor when there were any concerns or significant changes in treatment plans. Any advice from the doctor was recorded in notes and often the person was seen by the doctor before continuing with treatment. This meant people had advice from qualified professionals. People received appropriate support and advice because staff recognised when to seek further advice from a doctor.

People's diversity, values and human rights were respected. The person we spoke with said they were always treated with respect. The provider’s policies and procedures reflected a non-discriminatory approach and the language used in written information was respectful. Staff spoke with and about people using the service respectfully. Where relevant people’s records recorded their ethnic background and treatment was provided as appropriate. For example laser treatment was provided safely after an assessment of skin tone using the Fitzpatrick Scale, a recognised screening tool.