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Laser and Light Ltd Also known as The Laser and Light Medical Skin Clinic

All reports

Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 91.79 KB

Overview

Inspection carried out on 3 October 2013

During a routine inspection

On the day of our inspection, no-one was using the service. We spoke with one person over the telephone. They told us everything was always explained to them, so they did not have any outstanding questions or concerns. The person we spoke with said they were always treated with respect. They had complained about their treatment and were “very satisfied” with the provider’s response. We found the provider had effective systems for dealing with complaints.

We found that people were not protected from the risk of abuse because the staff were not trained and did not have access to information about how to identify and report abuse.

When we inspected in February 2013, we asked the provider to take action to improve their medicines management. Although they had taken some action, at this inspection, we found systems for management of medicines did not protect staff, people using the service and others from risks associated with medicines.

We found staff felt well supported but the provider did not have effective systems to ensure staff had access to adequate relevant training and support.