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Laser and Light Ltd Also known as The Laser and Light Medical Skin Clinic

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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 8 March 2013
Inspection Report published 8 March 2013 PDF | 86.87 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. The person we spoke with who was using the service told us they had had a full assessment before being offered treatment. We spoke with the provider and a staff member who provided assessment and treatment. Both competently described the provider’s procedures for assessing and planning treatment. We saw that written records of assessments and treatments were kept, so that staff could see they were providing treatment in accordance with the plan of treatment. People received treatment in line with their assessed needs because staff followed the provider’s procedures for assessing and delivering care.

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. The staff we spoke with told us how they checked what the risks associated with treatment were for each person. This included completing a medical history form and checking this at each appointment and doing patch tests to check skin sensitivity before providing laser treatments. Staff told us they checked written guidance about any medication people were taking before providing treatment, as well as asking for advice from the provider, a registered doctor. The provider confirmed that staff routinely asked her for advice about medication. People had safe treatment because staff assessed risks for each person.

People’s care and treatment reflected relevant research and guidance. We saw that protocols for using laser machines were reviewed regularly and they referred to relevant guidance. One staff person had attended a conference to learn about new treatment methods. People were treated safely because staff had information about safe and effective treatment.

There were arrangements in place to deal with foreseeable emergencies. We asked one of the two staff working at the service on the day of our inspection about fire safety. They were able to describe how they would deal with a fire emergency. We also found that three out of the four staff at the service were qualified to provide first aid. The staff we spoke with were aware of the provider’s policy to call emergency services immediately in any medical emergency. The provider told us there was an emergency drugs kit available to treat people who, for example had a severe allergic reaction. Staff knew where emergency drugs were kept, but only the provider, would administer emergency drugs. People using the service were protected because the provider had suitable arrangements to manage foreseeable emergencies.