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Laser and Light Ltd Also known as The Laser and Light Medical Skin Clinic

All reports

Inspection report

Date of Inspection: 13, 21 November 2014
Date of Publication: 15 January 2015
Inspection Report published 15 January 2015 PDF | 77.91 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2014 and 21 November 2014, talked with staff and reviewed information given to us by the provider.

Our judgement

The provider was meeting this standard because, people who use the service were protected from the risk of abuse, as the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

During this inspection we saw the provider’s safeguarding and whistle blowing policy. We saw documentation that these policies were discussed at staff meetings such as staff appraisals and reviews. We spoke with three members of staff about safeguarding people from abuse. They knew what action to take in the event of suspected abuse, when to report concerns and who to report them to.

Staff told us they would report any concerns to the doctor at the clinic, who was also the registered provider. Staff told us they were confident the doctor would take appropriate action to protect people. Staff also told us they knew they could report any safeguarding concerns to other organisations such as the police or the regulator.

There was a policy that discouraged adults from bringing their children when they were having a consultation or treatment. We saw a notice in the waiting area to make people aware of this policy. Staff confirmed that they would remind people not to bring children when they were attending the clinic for a consultation or treatment. Staff told us children were rarely treated at the service. They told us that occasionally children had consultations, but they would only ever have appointments with the doctor and had their parent or significant adult present. This was confirmed by the doctor. This meant that on the few occasions that children attended the clinic, they were never left unsupervised by their parent or significant adult.

Since our last inspection, we saw that all members of staff had undertaken a child protection course. This meant people were protected from the risk of abuse because the staff were trained and had access to information about how to identify and report abuse.

Staff were aware of the provider's whistleblowing policy. One staff member said they would report any concerns about staff to the provider. Staff told us they knew they could report concerns to external agencies and they could speak with regulators about concerns. This meant that staff were supported to report concerns appropriately.