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Archived: PSA Home Care

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 8 March 2014
Inspection Report published 08 March 2014 PDF | 85.33 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 February 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who used the service were asked for their views about their care and treatment and they were acted on.

The agency manager was undertaking level 5 Diploma in Leadership for Health and Social Care. This is a nationally recognised qualification for people who manage services in the health and social care sector. Plans of care were regularly reviewed to ensure that they were up to date. Records showed that staff had formal supervisions to monitor their progress. The agency manager said that she was in regular contact with staff and that the team met regularly to discuss any issues or concerns, although these meetings were not formally recorded. Staff said that they felt well supported by the agency manager and that she was approachable and efficient.

Records showed that staff’s practice and competency was monitored through unannounced spot checks. At these visits, staff were assessed on aspects of their practice such as their communication and understanding of the people they supported, administration of medication and the cleanliness of the home. This meant that staff were regularly observed to ensure that they were providing the correct level of care.

The agency manager was responsible for providing personal care to people who used the service. We saw evidence and people told us, that she was in regular contact with people by telephone and e-mail to discuss any issues and to keep up to date with people’s needs. Everyone that we spoke to said that they would recommend the service to others. Comments included, “I would recommend it as it is reliable and got me out from the doldrums”; “I would absolutely recommend them”; and “I would definitely recommend them because of the quality of care, companionship, communication and because they are very prompt and efficient”.

We were told that the agency had not received any formal complaints, but saw that they had received a number of compliments. One written compliment stated: “You were able to help us through a very difficult patch in the most helpful way possible…… They helped X with her increasing problems of balance and mobility”. Another written compliment stated: “I really appreciate the level of attention Mum is receiving. I was very impressed with how well she is doing at the moment, how beautifully her home is being kept and clearly the care she is receiving”. This meant that people were satisfied with the level of care that they received.