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Archived: PSA Home Care

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 8 March 2014
Inspection Report published 08 March 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 February 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

New staff completed an induction which followed Skills for Care common induction standards. This is a nationally recognised induction which includes the first things that care staff need to know when providing care and support. The agency manager had experience of writing and developing training programmes and had developed a variety of training programmes for staff, that could be accessed on-line. These included communication, duty of care, equality, safeguarding and the role of the care worker. We saw that staff had completed training in moving and handling, provided by a healthcare professional, first aid, food hygiene and, health and safety. Specialist training had been undertaken by some staff in caring for people with dementia. As part of their induction, new staff spent time shadowing senior members of staff. Staff were also provided with a staff handbook which contained relevant information for their role. This meant that new staff were able to gain the knowledge and experience to work independently.

Everyone told us that staff had the right skills and abilities to meet their or their relative’s needs. One person told us, “The agency manager is meticulous about training”. The agency manager and an administrative assistant were responsible for ensuring that the staff team of five, kept up to date with training that was necessary for their roles. Staff said that the agency provided them with the training that they required for their roles. This meant that staff received the training and qualifications that they needed to support people’s individual and specialist health care needs.